Field Service Engineer – Dynamic Positioning
Kongsberg Maritime ServicesAre you ready to be at the forefront of representing Kongsberg to our global clientele? We're expanding our team and seeking a skilled DP Service Engineer to join our Global Customer Support (GCS) department based in Doha, Qatar
As a Field Service Engineer specializing in Systems, your primary responsibilities will include the installation and commissioning of Kongsberg’s Dynamic Positioning and Joystick Control Systems, encompassing both software and hardware components. This entails tasks such as vessel modeling, thruster tuning, interfacing, and in-house engineering. Additionally, you will handle Acoustic Positioning Systems (HiPAP), various reference systems, and sensors from Kongsberg Seatex, along with Bandak Tautwire systems, both on vessels and in shipyards globally.
Your role will extend to performing on-call and planned services, as well as maintenance duties on sailing ships. Moreover, you will provide in-house technical support to our clientele. We seek individuals with the requisite qualifications who align with our values: determined, innovative, collaborative, and reliable. If you possess a strong motivation for worldwide travel and support activities, you may be the ideal candidate for this position.
Key accountabilities
- Install and commission Dynamic Positioning and Joystick Control Systems, Acoustic Positioning Systems (HiPAP), various reference systems & sensors from Kongsberg Discovery, and Bandak Tautwire systems.
- Conduct in-house engineering and onboard commissioning of DP Software, including tuning vessel models, software upgrades, and interface modifications.
- Perform system maintenance tasks and conduct performance assessments.
- Offer technical support to both internal and external customers.
- Support troubleshooting, configuration, and repair of products and related units.
- Conduct on-call services, system acceptance tests, installations, upgrades, onboard training, fault analysis, and rectification work at customer sites and installations.
- Be available for emergency call-out services, including non-office hours, to provide fast and efficient assistance within Qatar, Middle East and Worldwide.
- Execute assigned tasks to meet customer deadlines and expectations effectively.
- Collaborate closely with the Product Center for timely updates and continuous knowledge enhancement.
- Play a role in shaping the future strategies of the marine industry, focusing on digitalization and decarbonization efforts.
Qualifications and Experience
- Bachelor’s degree or equivalent in electronics, instrumentation, or related fields. Alternatively, substantial relevant work experience can offset the absence of formal education.
- Additional training and certifications in the Offshore / Oil & gas industry, such as BOSIET and H2S, are advantageous.
- Meet health requirements that apply for offshore work.
- A minimum of 3 years of hands-on experience with Dynamic Positioning system field services.
- Proficiency in English, both written and verbal, enabling effective communication.
- Demonstrated enthusiasm for global travel and engagement in support activities, showcasing a high level of motivation and adaptability.
Key Skills:
• Prioritize customer satisfaction and maintain a service-oriented mindset.
• Take proactive steps, drive initiatives, and take ownership of outcomes.
• Uphold company guidelines and procedures while executing plans with dedication.
• Employ a systematic approach, anticipate needs, and set clear priorities for task completion.
• Assess intricate issues thoughtfully and devise rational solutions.
• Foster teamwork by sharing knowledge, experiences, and supporting collective goals.
What we can offer you
As a field service engineer you will get a chance to work with leading technology in an industry which is working towards more environment friendly and green solutions. You will collaborate with people from different cultures and travel the world. You will be an important contributor in an exclusive technical, challenging, and fun environment. Exposure to a high degree of personal development and career opportunities within Kongsberg Maritime. Opportunities to expand your knowledge to other product areas.
Work location
Doha, Qatar, Middle East & Worldwide
Points of contact
Narinder Singh, General Manager
Start date:
On or before 15th August 2024
At Kongsberg, we thrive on tackling formidable challenges and achieving exceptional performance even in the most extreme conditions. We achieve this by developing outstanding products and services aimed at delivering maximum benefits to our customers.
Kongsberg Maritime, a subsidiary of KONGSBERG, stands as a global leader in marine technology, offering innovative and dependable technology solutions across various sectors including merchant shipping, offshore operations, subsea exploration, and naval activities. Headquartered in Kongsberg, Norway, our company boasts manufacturing, sales, and service facilities spread across 34 countries. As part of the larger KONGSBERG group, we contribute to delivering high-technology systems and solutions to clients in the oil and gas industry, merchant marine, defense, and aerospace sectors.
Within our Global Customer Support division, we oversee services, upgrades, and support for Kongsberg Maritime products in the aftermarket. With a dedicated team of 2300 employees spanning 35 countries worldwide, we ensure the smooth operational lifetime of over 30,000 installations. Our focus remains on cost-efficient delivery of services, upgrades, and spare parts, ensuring the availability and predictability our customers rely on.
Read more about our products and company here:
Kongsberg Products
https://www.kongsberg.com/maritime/products/
Dynamic Positioning Systems
https://www.kongsberg.com/maritime/products/positioning-and-manoeuvring/dynamic-positioning/
Acoustic Positioning Systems
Reference Systems
https://www.kongsberg.com/maritime/products/vessel-reference-systems/position-systems/
Ethics and values
https://www.kongsberg.com/maritime/about-us/how-we-operate/ethics-and-values/
WORLD CLASS – through people, technology, and dedication